Frequently Asked Questions
Everything you need to know about shopping at La Maison de Belasyse
What are your standard shipping times and costs?
We offer complimentary standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of delivery. Please note that certain bespoke or personalized items are final sale and cannot be returned.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
La Maison de Belasyse accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer gift wrapping services?
Yes, we pride ourselves on our presentation. You can select our signature gift wrapping option at checkout, which includes a hand-lined box and a personalized note.
How do I ensure the quality of my items?
Every product at La Maison de Belasyse undergoes a rigorous quality control process. We source our materials from sustainable and premium suppliers to ensure longevity and excellence.